Frequently Asked Questions

Yes, the Boat Owners Warehouse website sells plastic Gift Cards. Please select ‘mail’ as a delivery type on your choice of card and follow steps to purchase. Please see Cardholder Agreement for details.

Most Brand Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Brand Gift Card product page for details.

You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.

This site does not accept payment methods with addresses from the state of HI for Gift Cards. It also does not accept payment methods with addresses from the state of NM for orders equal to or greater than $1,000 within a 24-hour period.

A pre-authorization will be placed on your account until the payment has been approved. In most cases, the payment is approved immediately, however, the approval process can take 1-3 days. A confirmation email will be sent when the payment is approved. If the payment is not approved, you will receive a cancellation email with a reference number. If you have questions regarding the cancellation, please provide the order and reference number when you contact us.

No, once your order is complete, it cannot be changed.

You may not return or cancel your gift card after it is purchased.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-942-7467. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Physical cards will have the 16-digit Card number printed on the card and other important details will be located on the back of the card.

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

Please note: not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad.

For Brand Gift Cards, present the gift card at the time of purchase.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
3. In the Payment Method section, enter the card information as you would a credit or debit card.
4. In the Billing Address section, please fill in your name and address.

If your Gift Card was purchased on https://boatownerswarehouse.thegiftcardshop.com are ready to use immediately.

We recommend that you sign your name on the back of the Gift Card (if a signature panel is present) and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, the CVV security code, expiration date and Customer Service phone number..

Most Brand Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.

You can use Boat Owners Warehouse branded cards at any of our locations for purchases in-store or online if applicable.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check the balance for Boat Owners Warehouse gift cards please visit https://www.mybalancenow.com/#/ or call 833-324-2628.

Physical Gift Cards can be delivered to one address, which can be different from the billing address. We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.

Of course! To do so, enter your own information in the Recipient fields.

Delivery time for physical gift cards depends on the shipping method selected. You can opt for Rush (2-3 business days), Expedited (3-4 business days), or Standard Trackable (3-10 business days). If you selected a shipping method that has a tracking number it will be emailed once the order ships.

We have been working with our carriers to plan for the expected surge in shipping volume this holiday season, but delays are still expected. While we do our best to provide our best estimated delivery dates to you, high shipping volume may result in delays to those estimates.

For delivery by December 25, 2023:

-Order by December 14 with USPS Trackable shipping

-Order by December 18 with Expedited shipping

-Order by December 23 with Rush shipping

We will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters or strikes. Because we do not control these shipments, we cannot guarantee delivery and refunds will not be issued for delivery delays.

For physical orders, after your gift card is shipped, you will receive an email with an order tracking number. If you know your order number, you can visit the Track Order page and enter your order number to access the current shipping or delivery status of your gift card or eGift card.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.

All physical gift cards in your order will be received in one shipping package.

In the interest of processing your order as quickly as possible, once your order has been processed and you receive an order confirmation email, there is only a brief window of time where you will be able to cancel your order after it has been placed. We highly encourage you to review your cart and checkout details before checking out.

Please call Customer Service at 1-833-942-7467 to get details about your canceled order. If your order is not processed at the time of purchase, you will receive a reference number on the site. If your order is cancelled after the purchase has been completed, you will receive a cancellation email with a reference number. Please provide the order and reference number when you contact us.

Once a Brand Gift Card has been purchased, it is non-refundable.

MMost gift cards are not subject to any expiration dates or any issuance, activation, or dormancy fees. You will only be charged the face value of these gift cards plus shipping & handling.

Some Gift Card retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Gift Card retailer for assistance if your funds are not available within twenty-four (24) hours.

Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467

This website is hosted and operated by The Gift Card Shop.com in relationship with Boat Owners Warehouse Gift Card program. Purchases made on this website and the fulfillment of those purchases are provided by The Gift Card Shop.

InComm Payments (the operator of this platform) uses administrative, technical and physical safeguards designed to protect against unauthorized disclosure, use, alteration or destruction of your personal information. However, despite these precautions, you should understand that no data storage system or transmission of data over the internet or any public network can be guaranteed to be 100% secure.